Helpdesk software

ServiceDesk Plus is a complete web-based, ITIL-Ready Help Desk Software with integrated asset management. It offers an integrated package with

• Incident Management
• Problem Management
• Change Management
• CMDB
• Self-Service Portal
• Knowledgebase
• Asset Tracking
• Software License Management
• Service Level Agreement(SLA) Management
• Purchase Order(PO) Management
• Vendor & Contract Management
• Product Catalog

at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT Helpdesk and a productive help desk staff.

With BMC Remedy Service Management applications, you can ensure IT service levels and discover, understand, model, respond, or track IT system problems and business services failures—all to help speed the attainment of Business Service Management (BSM). Our IT Service Management products support industry best practices, including the IT Infrastructure Library (ITIL®), to help measure and communicate the value and impact of IT initiatives on revenue, profits, and shareholder value.

Bugzilla is a Web-based general-purpose bugtracker tool originally developed and used by the Mozilla project. Released as open source software by Netscape Communications in 1998, Bugzilla has been adopted by a variety of organizations for use as a defect tracker for both free software and proprietary products.

Bugzilla features:

• Optimized database structure for increased performance and scalability
• Excellent security to protect confidentiality
• Advanced query tool that can remember your searches
• Integrated email capabilities
• Editable user profiles and comprehensive email preference
• Comprehensive permissions system
• Proven under fire as Mozilla's bug tracking system

Cynergy Software is a web based Help Desk ticketing software with CRM capabilities as well. Written in ASP.net , uses MS SQL. Uses most browsers, has Email notifications and submission, knowledgebase, and asset management. Cynergy can be subscribed to monthly, or bought outright and hosted by you.

Articles, FAQs, Resolutions, Announcements, and How To Documents can be created and searched easily. These can be accessible by your end-users, employees, or both depending on your customizable security settings. Reduce the overall cost of service by allowing the customer to search your knowledgebase and find solutions via the web 24/7.

• Demonstrates the relationships between customers, business services, servicelevel agreements and support level objectives;
• Provides a hierarchical service structure with multi-tiered SLA capabilities;
• Provides straightforward information in a recognizable format with an intuitiveMicrosoft Outlook look-and-feel user interface;
• Offers the capability to customize forms, views and fields on the fly, withoutthe need to bring the application server down;
• Provides out-of-the-box reporting capacities and database views to facilitatethe integration with external reporting tools.